Guest Relation Manager

Công ty Cổ phần Tập đoàn TMS (TMS Group)

Thông Tin Vị Trí Tuyển Dụng
Nơi làm việc
Đà Nẵng
Cấp bậc
Quản lý
Kinh nghiệm
18,000,000 - 22,000,000 vnđ
Ngành nghề
Dịch vụ khách hàng, - Nhà hàng / Khách sạn
Hết hạn nộp

Quyền Lợi

Bảo hiểm theo quy định, Đồng phục, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Chế độ nghỉ phép

Mô Tả Công Việt

  • Having a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc.
  • Monitoring daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
  • Overseeing the smooth running of the Guest Relation department on a day to day basis to achieve high levels of guest satisfaction.
  • Greeting and acknowledging guests from at least 2 meters.
  • Suggesting alternatives to meet customer needs in terms of product features and benefits.
  • Offering information and services where appropriate.
  • Thanking customers and inviting our guests to return.
  • Meeting and greeting all return guests, regular guests and VIP guests of the hotel as required.
  • Supervising systems for luggage delivery.
  • Developing and maintaining a motivational working environment within the department and positive relations with other departments.
  • Having a complete knowledge of hotel policy and procedures.
  • Reporting health/safety and security hazards to your manager or duty manager.
  • Ensuring that all lobby and entrance areas spotless condition at all times.
  • Ensuring that all duties are complete prior to shift end as outlined in the shift checklist.
  • Conducting daily shift briefings, meetings, and share relevant information with employees.
  • Checking function board for correct spelling, dates and layout according to function lists from banquets.
  • Ensuring that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs.
  • Undertaking that relevant administration duties related to maintenance and housekeeping requests.
  • Maintaining regular quality control inspections of department’s standards.
  • Ensuring that information is transferred from shift to shift.
  • Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance according to the employee handbook.
  • Attending training sessions/meetings as required.
  • Maintaining a system of regular employee training and reporting.
  • Carrying out tasks as assigned by FOM/hotel management.
  • Performing other duties as assigned by managers.

Yêu Cầu Công Việc

  • At least Bachelor degree in any field
  • At least 2 year experience in Guest Relation Manager level of  international hotels
  • Good inter-personality skills, outgoing, and friendly
  • Strong in English communication skill and computer literate
  • Strong in supervisory, problem solving skills, and execution of work

Thông Tin Khác

  • Hình thức: Nhân viên chính thức

Giới Thiệu Về Công Ty

Công ty Cổ phần Tập đoàn TMS (TMS Group)

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