Spa Supervisor/ Trainer
Công ty Cổ phần Tập đoàn TMS (TMS Group)
Thông Tin Vị Trí Tuyển Dụng
Nơi làm việc
Đà Nẵng
Cấp bậc
Trưởng nhóm / Giám sát
Kinh nghiệm
Lương
7,000,000 - 9,000,000 vnđ
Ngành nghề
Y tế / Chăm sóc sức khỏe, - Nhà hàng / Khách sạn
Hết hạn nộp
10/03/2018
Quyền Lợi
Bảo hiểm theo quy định, Đồng phục, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Chế độ nghỉ phép
Mô Tả Công Việt
- Monitoring and handling guest complaints and ensuring guest satisfaction, as well as refreshing and developing treatments.
- Checking the reception area and all spa booking sheets.
- Checking the music system and air-condition.
- Identifying and solving problems in a professional manner.
- Checking the spa areas to ensure standards.
- Checking over the grooming of all therapists.
- Refreshing / Developing treatments when guest comments are suitable (communicate this with Spa Manager).
- Check the reception area and all spa booking sheets.
- Check that all lights are switched off and that the door are locked up or closed.
- Attending and participating in training sessions/meetings as required.
- Assisting instructors to complete the job assignments in a safe and professional manner using proper safety techniques.
- Assisting in maintaining and cleaning spa utensils and equipment in the gym area.
- Assisting in maintaining highly motivated and well-trained instructors.
- Assisting in implementing new and effective training programmes.
- Motivating spa therapists to search and bring new trends to trainings, aerobic classes and fitness activities.
- Handling the entire spa department accurately. Adhere to spa policies regarding advance reservation times.
- Double checking all spa bookings.
- Knowing all available spa services.
- Performing other tasks as defined by the spa manager.
- Supervising / Monitoring spa employees and train and develop their skills.
- Monitoring and handling guest complaints by following the instant pacification procedures and ensuring guest satisfaction, as well as refreshing and developing treatments.
- Meeting / Exceeding budgets of revenues and meet budgets of labor costs and direct costs.
- Being aware of other departments’ promotions and sell them.
- Attending and participating in required staff and management meetings and training seminars.
- Checking over the grooming of all therapists.
- Training new massage techniques.
- Developing innovative programmes. Ensure that standards for quality, content and variety are met.
- Supervising / Monitoring spa employees and train and develop their skills.
Yêu Cầu Công Việc
- At least High School certificate
- At least 2 years experience in the resort spa, with achievements in servicing
- Strong inter-personality and leadership skills
- Proficiency in computer
- Basic English speaking skills
Thông Tin Khác
- Hình thức: Nhân viên chính thức
Giới Thiệu Về Công Ty
Công ty Cổ phần Tập đoàn TMS (TMS Group)
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